Frequently Asked Questions

Project timelines vary based on complexity and scope. A simple dining table typically takes 4-6 weeks from design to delivery, while comprehensive kitchen cabinetry can take 8-12 weeks. During your consultation, we'll provide a detailed timeline specific to your project.

We work with a wide variety of hardwoods including oak, walnut, cherry, maple, mahogany, and ash. We also work with premium softwoods like cedar and pine for certain applications. During material selection, we'll help you choose the best wood for your project based on aesthetics, durability, and budget.

Yes, absolutely! We offer free initial consultations and estimates for all projects. We'll visit your space, discuss your vision, take measurements, and provide a detailed quote with no obligation. This consultation helps us understand your needs and ensures we're the right fit for your project.

We primarily serve Fitchburg, MA and the greater Worcester County area. However, we do take projects throughout Massachusetts and southern New Hampshire. For projects outside our primary service area, please contact us to discuss logistics and any additional travel fees that may apply.

Yes, we handle both residential and commercial projects. From custom home furniture and cabinetry to restaurant tables, office fixtures, and retail displays, our team has experience across various sectors. Commercial projects often benefit from volume pricing and expedited timelines.

We accept cash, check, and all major credit cards. For larger projects, we typically structure payments in phases: 50% deposit to begin work, with the balance due upon completion. We also offer payment plans for qualified customers on projects over $5,000.

Yes, we stand behind our craftsmanship with a comprehensive warranty. All custom furniture comes with a 5-year structural warranty covering defects in materials and workmanship. Cabinetry includes a 3-year warranty. We also provide care instructions to help maintain your piece for decades.

Absolutely! We specialize in furniture restoration and can work with existing pieces, family heirlooms, or furniture you've found at antique shops. We carefully assess each piece, discuss your goals, and restore or modify the furniture to meet your needs while preserving its character and value.

We provide detailed care instructions with every piece. General guidelines include: keep furniture away from direct sunlight, use coasters and placemats, clean with a soft damp cloth, and avoid harsh chemicals. We'll recommend specific products for your finish type and provide touch-up kits for minor wear.

Mass-produced furniture uses particle board, veneers, and glue. Our custom pieces use solid hardwood, traditional joinery techniques (mortise and tenon, dovetails), and finishes that highlight the natural beauty of the wood. Each piece is built individually, tailored to your exact specifications, and built to last generations—not years.